Privacy Policy

Effective Date: February 20, 2024

At Citycom Travel, safeguarding the privacy and security of your personal information is of utmost importance to us. This Privacy Policy elucidates how we collect, utilize, reveal, and safeguard the data acquired from users of our website and mobile application (Citycom Updates). By availing our services, you implicitly agree to adhere to the terms delineated in this Privacy Policy.

Information We Collect:

a. Personal Information: We may gather personal data like your name, email address, phone number, and payment particulars during booking transactions, account registrations, or interactions with us.

b. Usage Data: Automatically, we collect data regarding your engagements with our website and application, encompassing IP addresses, browser types, device identifiers, and visited pages.

c. Location Information: With your explicit consent, we might obtain precise location data from your mobile device to furnish location-based services.

How We Use Your Information:

a. Service Provision: Your information facilitates us in executing your bookings, extending customer support, and tailoring your experience with Citycom Travel.

b. Communication: Periodically, we might dispatch promotional emails, newsletters, or service updates, although you retain the option to opt-out from these correspondences at any juncture.

c. Service Enhancement: We scrutinize user data to refine our website, application, and overall service spectrum continually.

Sharing Your Information:

a. Service Providers: Your data may be shared with reliable third-party service providers aiding us in delivering our services, such as payment processors and analytics entities.

b. Legal Compliance: Disclosure of your information might be necessitated by law or in response to lawful requests from public authorities.

Data Security:

We institute industry-standard security protocols to shield your personal information against unauthorized access, modification, disclosure, or obliteration.

Data Retention:

We uphold your personal data solely for the period requisite to fulfill the objectives articulated in this Privacy Policy or as mandated by law.

Your Rights:

a. Access and Correction: You retain the prerogative to access and rectify inaccuracies in your personal data retained by Citycom Travel.

b. Data Portability: You reserve the entitlement to request a structured, commonly used, and machine-readable format copy of your personal data.

c. Opt-Out: The option to opt-out from receiving promotional communications is at your discretion, and you can do so by adhering to the instructions furnished in our emails or by directly contacting us.

Children’s Privacy:

Citycom Travel’s services are not intended for individuals under the age of 13. We abstain from knowingly collecting personal information from minors without parental consent.

Changes to this Privacy Policy:

We retain the right to periodically update this Privacy Policy to mirror modifications in our practices or legal obligations. Notification of any substantial alterations will be disseminated through our website or alternative channels.

Contact Us:

For queries, concerns, or requests regarding this Privacy Policy or our data management practices, feel free to reach out to us at [email protected] or contact our helpline at +8809611677933.

By persisting in utilizing Citycom Travel’s website and application, you implicitly consent to the terms articulated in this Privacy Policy.